Where do I find my member feed?

On offbookclubhouse.com go to account > my account
Then on the left, choose podcasts 
On this page choose a player for a QR code to scan  (if your player of choice is available).
 
Alternatively you can use the link at the bottom to manually input the podcast subscription into your player of choice. Follow your players instructions for manually entering as each player’s steps vary.

Why can’t I log in to your site?

Check your browser’s security settings. Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.

How do I modify my subscription?

Log in to your account and toggle auto-renew off from the Subscriptions menu item. https://offbook.memberful.com/account/subscriptions

Can I switch plans?

Yes. Click Change plan from the Subscriptions menu item in your account. You’ll be switched to the new plan immediately and charged a prorated amount. https://offbook.memberful.com/account/subscriptions

Can I update my email address or other personal information?

Yes. Log in to your account to make these changes. https://offbook.memberful.com/account

Can I update my credit card?

Yes. Log in to your account, add the new card and click Update my credit card. https://offbook.memberful.com/account/credit_card/edit

How do I reset my password?

Click this link https://offbook.memberful.com/auth/password/new, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:
  • Password reset links automatically expire after 48 hours.
  • Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
  • If the link becomes invalid, delete the old reset email and start with a fresh password reset.

Can I gift a subscription?

Yes. It’s easy to gift a subscription. They’re available at the bottom of the JOIN page. 
 
You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.
 
Keep in mind that you’re purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they’d like to continue with the subscription.
 

Which podcast players work with my private feed?

Cross-Platform Podcast Apps: RadioPublic, Pocket Casts
iOS Podcast Apps: Apple Podcasts, Overcast, Castro 3, Downcast, PodCruncher
Android Podcast Apps: Podcast Republic, Podcast Addict, BeyondPod, Doggcatcher, Player FM, Podkicker, AntennaPod

How can I add a profile picture to my account?

The avatar service we use is called Gravatar.